FAQs

How do you price custom works?

Each piece varies depending on the materials selected, and the level of skill required to model the design, set any stones, and finish the piece. In general, one-of-a-kind and custom works are a higher value than mass produced jewelry because design labor and any trouble-shooting costs are concentrated in the one piece. Email bespoke@jenniferhillyer.com to start a conversation and get a quote!

How long does custom work usually take?

Something simple like adding a unique stone to an existing collection piece can take 1 - 3 weeks. More involved custom pieces, like an engagement ring, can take anywhere from 8 - 16 weeks depending on the complexity of the design. We always try our best to accommodate your deadlines!

Can you re-set my heirloom stones?

The short answer is: it depends! Some stones, depending on the shape and hardness of the stone, are risky to unset and re-set and may chip in the process. We are always open to discussion if you have stones you'd love to incorporate into a new design. We prefer to source a beautiful new stone for you as we cannot accept liability for damaged heirloom stones.

Can you melt down my existing jewelry to make new pieces?

Unfortunately our studio is not currently set up to refine or recycle your existing metal. We will keep you posted as soon as we are able!

Can you repair my jewelry?

If it's a piece of Jennifer Hillyer Jewelry, we can gladly clean and refurbish your piece, no matter when it was purchased! This includes deep cleaning to remove dirt and grime, and buffing and polishing to restore your jewelry's original shine for a small fee. Major repairs such as stone resetting, prong-retipping, chain or clasp repair, deep scratches or dings will need to be assessed in person in order to provide a quote. Please email support@jenniferhillyer.com and we will discuss how to proceed.

If you are in need of a more involved repair for your non-JHJ piece, please reach out, anyway! We will happily give you a quote for a repair and if we can't do it, we can outsource or help to point you in the right direction! 

How long have you been doing this?

So glad you asked! ;) About 8 years. Half that was time spent in the High- and Fine jewelry industry of NYC. I cut my teeth as a bench jeweler with David Yurman, in their Master Workshop, where I had the opportunity to apprentice with Master Jewelers from all over the world. I worked closely with designers, and had my hands on many projects that utilized leading technology in the jewelry field. Read more about my background here.