Shipping:

We take pride in the making of your special piece! Items are handmade and thoroughly inspected before they leave our shop, please allow 7-10 business days for shipping. One-of-a-kind and ready-to-wear items may ship sooner.

We take care in the secure delivery of your jewelry; However, we cannot be held responsible for lost or stolen goods. In the case that you would like to request that a signature be required upon delivery, please make a note in the comments section at the time of checkout. This service will be provided at no additional cost to you.

Please note that should you opt for signature-release delivery, an adult 18 years or older must be present to sign for your package. In the case that you or another adult are not available to sign for the package, your items may be rerouted to a designated pickup site. 

If you have any questions or concerns, do not hesitate to reach out to info@jenniferhillyer.com

Returns: 

Returns and exchanges are evaluated on a case-by-case basis. We truly want you to love your purchase! If you are not satisfied with your piece or believe there to be an error in production, please contact support@jenniferhillyer.com within 48 hours of receipt of your jewelry. Customer is responsible for return shipping costs. All items must be returned in un-worn condition. Worn or damaged returns will incur a 15% re-stocking fee for repair, cleaning, and/or re-polishing. Shipping and re-stocking costs will be automatically deducted from any eligible refunds. 

Our Goals

Ethically sourced metals.

This means using recycled metals whenever possible, and using no newly mined metal that has not come from a fair-mined source. We support artisanal mining that is clean, ethical in its labor practices, and kind to the environment. We are proud to say we use only SCS certified recycled and fairmined metals in our designs.

Ethically sourced gemstones.

The market for traceable, ethical gems is relatively new. Gemstones can trade hands many times before they reach the jeweler, making tracing sometimes difficult. We however, recognize the profound importance of responsible sourcing, especially as our business continues to grow. We do our best to do no harm, by working with gem dealers who are close in the supply chain to the source mine and who are enthusiastically transparent about their practices. We are critical of "too good to be true" prices, and avoid stones that come from regions that are known to have questionable or dangerous mining practices.

Although we go to lengths to ensure our gems are legally and ethically imported, not all are traceable to their source mine. If you would like us to source a mine-traced, recycled, or lab-grown gemstone for a custom piece, please reach out to bespoke@jenniferhillyer.com.

Post-consumer recycled, recyclable, and biodegradable packaging.

Our packaging materials are currently all recycled, recyclable, and/or biodegradable, including the plastic baggies, paper tape, box fill, envelopes, business cards, and stickers that we use on and in our boxes when shipping to you. The only exception is our luxe jewelry box, which is intended to be used and re-used for the storage of your jewelry over a lifetime. If you prefer to opt-out of receiving this box with your purchase, please make note at time of checkout.

About the Shop

Jennifer Hillyer Jewelry Ethical gemstones

About Us

Partners in Ethical Practices

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